CO - IT - Helpdesk Technician

Thomas Allen is Now Hiring a Helpdesk Technician!

LOCATION:  Office in West St. Paul, MN      

HOURS:  FT, Monday - Friday 8am - 4:30pm         

JOB SUMMARY:  As an IT Helpdesk Technician, you will be the first line of contact for all technical issues. You will be responsible for one-on-one technical troubleshooting and training of all users. You must be able to do the following:

• Articulate and communicate with the user community the proper use, security, and maintenance of the company's technical infrastructure
• Install, configure and support the organization's desktop technology, including computers, telephones, and related equipment
• Implement Windows 10 organization-wide and migrations of Microsoft Office versions
• Assist in managing local area network (LAN) connectivity, including network security, Active Directory, email, and other business accounts
• Monitor network to ensure network availability to all system users and report issues to the network administrator
• Assist in network modeling, analysis, planning, and coordination between network data communications hardware and software
• Work with users to train them in proper use and maintenance of computers
• Troubleshoot software and equipment
• Maintain telephone system accounts and equipment
• Escalate when required
• Work with vendors and consultants as needed
• Manage sensitive data and comply with data privacy laws, regulations, and best practices for managing such data

REQUIREMENTS:

• Associate or Bachelor's degree in computer science or related field, or related experience totaling at least 1 year
• Comp TIA/A+ certification or equivalent experience
• Experience in a Windows networking environment
• Windows 7/8/10 and Linux desktop experience a plus
• Customer service and Social Services experience desired
• Some development experience desired
• MS Access experience desired
• Telecom equipment management experience preferred
• Varied IT experience
• Network certifications a plus
• Background clearance
• Ability to effectively communicate in English, written and verbal
• Driver's license, reliable vehicle, acceptable driving record, and proof of auto insurance required
• Must be at least 18 years of age

AA/EOE

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Thomas Allen, Inc. is a social services agency that provides a variety of person-centered services to individuals with disabilities throughout the state of Minnesota. Our team of nearly 800 employees are key players in assisting individuals served with group home support, semi-independent and independent living, case management, care coordination, and guardianship. As our agency continues to grow, we are looking for team members who are passionate about providing services that empower those we support.

Join our team and make a difference!

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